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FAQ's Common

I uploaded  my web site files, but see your default page?

All of your HTML files should be uploaded under a directory entitled "WWW". Most likely, what you have done, is uploaded your files to your root directory.  Also, keep in mind that all files are case sensitive.

Here are some additional thoughts:

  • Is your main web site file (your home page) entitled "index.html"? It should be.

  • Try hitting "Reload/Refresh" button on your browser--you might not be seeing the updated version of your site.

  • Also, remember that our UNIX servers are case sensitive. Therefore, "Index.html" is not the same as "index.html"  

Some of my pictures aren't showing up on my site ...

Possibility One
Please keep in mind that all files are case sensitive: Picture.gif is different from PICTURE.gif and is different from picture.GIF. If you are uploading your site from a Windows based machine, sometimes case sensitivity is disrupted. Please check the exact case of your image files.
 
Note:  images cannot contain blank spaces within the file name.

Possibility Two
When it comes to uploading a file via FTP there are two modes:

  • ASCII (text) -- used to upload HTML files and scripts

  • BINARY -- used to upload images.

If your images don't show, it's possible that they were uploaded using ASCII instead of BINARY mode. If that is the case, simply re-upload the images in BINARY mode and they should show.

Possibility Three
It is possible that you are incorrectly linking to your images. It is very common to design a Web site and give your images an absolute path of your hard drive (C:\My Site\picture.gif). If that is the case, you will simply need to update your links.  

I am having a problem getting my CGI script to work ...

Here are the Top 10  reasons why a CGI script might not work:

1. Your '@' signs are not escaped with a "\", email addresses in double quotes will not parse correctly without the backslash... example: "support\@netcy.com" is how it should look. Correct Perl syntax is always helpful.

2. Your script was uploaded in BINARY mode instead of ASCII mode. The easiest way to check this is by telnetting to your shell server and just look at the cgi itself with "less", "more", or "cat". If you see ^M everywhere, then it was uploaded in binary mode.

3. Your Perl script file does not have a *.cgi or *.pl extension.

4. Your Perl is just broken. From the UNIX shell prompt, type "perl -wc filename.cgi" to test it.

5. CGI's must have permissions of 755 or they will not execute. 

6. If you are including a file such as cgi-lib.pl it must have permissions of 644 to work. 

7. CGI's execute from the current directory (where else?) always remember this with paths inside of the scripts.

8. If you are using your CGI as a SSI (server side include) a la <--#exec cgi=scriptname.cgi--> make sure the CGI itself is sending a mime type (like Content-type: text/html). Also, remember that all SSI files should have an extension of ".shtml".

9. If your script came from someone else, other than Netcy.com please contact the author.

10. Your script is using paths incorrectly. You should use paths as follows: 
#!/usr/local/bin/perl -w    refer to your web site or if at all possible, use ./ for the current directory and ../ for the previous directory.  

Please note: support@netcy.com can not help you with your CGI's other than stating the above. If you are having problems with your perl script, contact the author or try issuing the command from a UNIX shell prompt:

perl -c [filename]   


I am having a problem with your counter

Counter is not incrementing
If the counter doesn't increment when you reload your Web site--don't worry. You see, our counter is smart and knows that you are the same person who just visited the site previously (by your IP address) and doesn't increment.  To test this out, you can disconnect from the Internet, reconnect back, and then try visiting your site.  Since you will most likely be coming in from a different IP address, the counter will increment. 


I am having a problem with the FormMail script ...


I am not receiving any mail from my form
Please make sure that this is what you have in your HTML code:
<FORM ACTION="/yoursitename.com/cgi-bin/FormMail.pl">
<input type=hidden name="recipient" value="you@yourdomain.com">
(Optional)
<input type=hidden name="redirect" value="http://www.yoursite.com/thankyou.html"> 

Also, log into your control panel and click on "Email Forwarding" to make sure that your mail isn't being forwarded to a different mail box.

I am having trouble with my confirmaton page not showing up ...
This is the line of code that needs to be in place in order for the confirmation page to show up: 
<input type=hidden name="redirect" value="http://www.yoursite.com/thankyou.html">

Also, please note that UNIX is a case-sensitive operating system. Make sure that the name of the page matches the name that you gave it in the FormMail script. For example, 'Thankyou.html' is not the same as 'thankyou.html' 

Why can't I find my site in any search engines?

Please remember that search engine submission is a free service and it is not guaranteed as to when your site would be listed in their index.  It may take 8 to 12 weeks for your site to become recognized by the search engines.

Ensure that your site has meta tags setup on it.  Failure to do so, may cause many web crawlers to pull your site from there listing. 

For best results, it is suggested that you resubmit your site to search engines about once a year.

 
 
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